Terms and Conditions

CUSTOMER SERVICE

We are here to help you! If you have any questions or concerns, just call us directly (925)789-0222, Monday-Friday, 8:30 AM to 6:00 PM, PST. You can also email us at pacifickid@pacifickid.net.

SHIPPING

All orders will be shipped out within 3-5 business days of receipt of order via U.S. Postal service (USPS) from California.

RETURN POLICY

If, for any reason, you are not completely satisfied with your online Pacific Kid purchase, you may return it within 60 days of receipt and receive a 100% refund.

Exchanges and returns can be shipped to:

Pacific Kid
Returns Dept.
1966 Tice Valley Blvd. #141
Walnut Creek, CA 94595

If you do not have an invoice or packing list, please enclose a note indicating the reason for the return.